There are four appeal systems in America and you are in exactly one. They have different clocks. People lose winnable cases by counting from the wrong date or following the wrong track.
Two rules before any of the numbers matter.
1. Count from the date printed on the notice, not the day you opened the envelope, and not the day you decided to do something about it.
2. If your letter states a different deadline than the tables below, your letter governs. A plan may give you more time than the legal floor. It may never give you less.
One phone call settles it. Call the member number on your card and ask: "Is my plan self-funded or fully insured?" Write down the date, the time, and who told you.
That question matters more than it sounds. About 67% of covered workers are in self-funded plans, and at large employers it is roughly 80% (KFF, 2025 Employer Health Benefits Survey). In a self-funded plan your employer pays the claims and the insurance company only administers them, which changes who can actually say yes and whether state law protects you at all.
| Step | Your deadline | Their deadline |
|---|---|---|
| Internal appeal | 180 days | 30 days pre-service, 60 post-service, 72 hours urgent |
| External review | 4 months | 45 days, or 72 hours expedited |
The external review is the strongest right you have and the most underused. An Independent Review Organization that does not work for your insurer decides, and the decision binds the plan. Only about 40% of consumers know it exists.
| Step | Your deadline | Their deadline |
|---|---|---|
| Internal appeal | at least 180 days | 72 hours urgent, 30 days pre-service, 60 days post-service, per level |
| Document request | no deadline | on request, free of charge |
| External review | 4 months | 45 days, or 72 hours expedited |
The document right is the part nobody uses. Under 29 CFR 2560.503-1 you are entitled, on request and free of charge, to copies of all documents relevant to your claim, including the internal criteria the plan actually applied to you. Here is the letter that asks for it.
| Step | Your deadline | Their deadline |
|---|---|---|
| Coverage determination or exception | n/a | 72 hours, or 24 hours expedited |
| Redetermination | 60 calendar days | 7 days for a benefit request, 14 for a payment request, 72 hours expedited |
| IRE reconsideration | 60 calendar days | same clock as the plan |
| ALJ hearing | 60 calendar days | subject to an amount-in-controversy minimum |
Three details that are commonly reported wrong:
If the plan misses its own deadline, the regulation treats that as a denial and requires the case be forwarded to the IRE within 24 hours. Note the date they were due.
The Medicare GLP-1 Bridge is a separate door, and it has no deadlines of this kind. It runs through December 31, 2027, costs a flat $50 copay, does not require a Part D denial first, and its criteria are measured at the time you started therapy, not today.
It also has no appeals process at all. Those are CMS's words. If a Bridge request is denied, the only remedy is your prescriber resubmitting with corrected or additional information, so the first submission is the one that counts. Confirm current terms at medicare.gov/glp1bridge.
| Step | Your deadline | Their deadline |
|---|---|---|
| Plan appeal | 60 calendar days | 30 calendar days, or 72 hours expedited |
| Continuation of benefits | 10 days | fills continue while the appeal runs |
| State fair hearing | 90 to 120 days | set by your state |
You have not lost everything, and this is worth reading rather than assuming.
These are the rules. Your date is a specific day on a calendar, and working it out from a letter is exactly the sort of thing that goes wrong at 11pm when you are upset.
If you want the whole process after that, the four tracks taught properly, the document request, the evidence file, the letters and the escalation ladder, that is The Denial Playbook: GLP-1 Edition. $99, and it is not required to use anything on this page.